Current System Status

Current System Status



System Status
Updated: 2021/09/22   15:09:48 EST

System Availability
Stat Message Created/Updated
 
On Saturday, September 25, 2021, from approximately 6:45 to 18:00 ET, there will be an annual test of systems resiliency. During this time, the Trader Workstation and Mobile Trader will be largely unavailable. Please plan your activity under the assumption that you will not have access to these systems during this time. We appreciate your patience and understanding with this very important test.

[Mesg Id: 534]
2021/09/22 15:09
2021/09/22 15:09


Legend
 Problem/Outage
 Scheduled Maintenance
 General Info
 Normal Operations
 Resolved

System Availability

There are four main computing centers operating around the globe; two in the U.S, one in Europe and one in Hong Kong. New customers are automatically assigned to one of these server facilities based upon their location and/or trading preferences.

Trading is available 24 hours a day, 7 days a week with the exception of system reset times described in the table below.

Server Reset Times North America Europe Asia
Saturday - Thursday 23:45 - 00:45 ET 1 05:45 - 06:45 CET 1 First reset: 16:30 - 17:00 ET 1
Second reset: 20:15 - 21:00 HKT
Friday 23:00 - 03:00 ET 2 23:00 - 03:00 ET 2 23:00 - 03:00 ET 2
Disclosures
  1. The reset period describes the duration during which your account may be unavailable for a few seconds. It does not indicate that the entire system will be unavailable for the full reset period. During a reset period, there may be an interruption in the ability to log in or manage orders. Existing orders (native types) will operate normally although execution reports and simulated orders will be delayed until the reset is complete.
  2. During the Friday evening reset period, all services will be unavailable in all regions for the duration of the reset.